These terms are an agreement between you (the venue owner, "you") and Slotify ("we", "us") for using Slotify at slotify.app. By creating a venue you confirm you can act for the business and agree to these terms.
1. The service
- Slotify gives your venue a booking website, a staff portal, payment tools and related features, depending on your plan.
- We may improve or change features. If we remove something your plan relies on, we will tell you in advance.
2. Your account
- Keep your password safe and give staff their own logins. You are responsible for actions taken in your venue's portal.
- The information you give us about your venue must be accurate and kept up to date.
3. Free trial, plans and billing
- New venues get a 14-day free trial. No card is needed to start.
- After the trial, a paid plan is needed to keep taking bookings. Plans are billed monthly in advance and prices are shown in LKR.
- Each plan includes a number of new bookings per month. When they are used up, new bookings pause until the next month or until you upgrade.
- We charge a commission on each completed booking, at the rate of your plan or of a written agreement with us. It is worked out on the booking value (or, for a no-show, on what was actually paid), and not on cancelled bookings or bookings made during your free trial.
- A booking becomes final 24 hours after it ends. After that it can no longer be cancelled or changed, and its commission does not change even if you later give a refund.
- Commission is invoiced at the start of each month for the previous month and is due within 14 days.
- If a payment is overdue, online booking on your site may be paused until it is paid. Your data is kept.
- You can cancel any time; the plan runs to the end of the paid period. We don't refund partial months unless the law requires it.
- We will give at least 30 days' notice before changing the price of your plan.
4. Your bookings, prices and customers
- You set your own courts or spaces, opening hours, prices, cancellation rules and terms for your customers. Your booking contract is between you and your customers.
- You are responsible for honouring bookings, refunds, disputes and the safety of your venue.
- Slotify charges a commission on completed bookings as set out in section 3, and nothing on cancelled bookings.
5. Payments
- Online card payments go through your own payment gateway account (for example PayHere or Stripe). Money is paid directly to you under that provider's terms.
- We are not a party to payments between you and your customers, and we don't hold your customers' card details.
6. Messages to customers
- You may only send SMS, WhatsApp or email messages to customers about their bookings and account, or marketing they have agreed to receive.
- If you connect your own SMS, WhatsApp or email account, you must follow that provider's rules and pay their charges.
7. Data and privacy
- You own your venue's data, including customer details and booking records.
- For customer data, you are the controller and we process it on your behalf to run the service, in line with Sri Lanka's Personal Data Protection Act No. 9 of 2022.
- We keep data secure, encrypt payment and messaging keys, and never sell personal data.
- You can export your data, and after you leave we delete it within 90 days unless the law requires us to keep it.
8. Acceptable use
- Don't use Slotify for anything illegal, misleading or harmful, to send spam, or to try to access other venues' data.
- Don't copy, resell or reverse engineer the service.
- We may suspend a venue that breaks these rules or puts customers or the service at risk.
9. Your content and our brand
- You keep the rights to your logo, photos and text. You let us use them to run your site.
- Slotify, its software and design remain ours.
10. Availability and liability
- We work to keep the service running around the clock, but it may occasionally be unavailable for maintenance or reasons outside our control.
- The service is provided "as is". To the extent the law allows, we are not liable for lost profits or indirect losses, and our total liability is limited to the fees you paid us in the 3 months before the claim.
11. Ending the agreement
- You can stop using Slotify at any time. We may end the agreement with 30 days' notice, or immediately for a serious breach of these terms.
12. Changes and law
- We may update these terms. For material changes we will notify you at least 14 days before they take effect.
- These terms are governed by the laws of Sri Lanka, and the courts of Colombo have jurisdiction.
13. Contact